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Frequently asked Questions (In no particular order) Q. Can I see the boat before booking? A. Yes. You are welcome to come and visit our boats in person or you can view them on line by following the link: Our Boats Q. I have never boated before. Can I still hire a boat? A. Yes. We will give you full tuition on how to handle the boat, accompany you on the canal and take you through a lock, which is normally sufficient for most first time boaters. We will stay with you longer if necessary. Q. How do locks work? A. View our PowerPoint tutorial to see how it's done. It is also recommended you look at the boaters handbook and the boaters video. Q. Can I use my hairdryer/laptop/play station/mobile phone? A. We do not encourage you to bring electrical items that use 240v as they can drain the batteries quickly if not used correctly. Yes you can use such items, but please only charge phones and laptops during the day whilst cruising. Do not leave them plugged in overnight. Q. Can I bring my pets? A. Well behaved pets are allowed. There is a £25 charge per pet. Please do not allow pets on the beds or furniture and do not allow them into the boat if they are wet! Please ensure you bring the pets own bedding and feeding bowls etc. Q. How can I pay? A. Direct transfer is the most convenient method for us both. We will send you full account details. We can accept cheques. If you want to pay using a credit card, we will invoice you via PAYPAL. This method of payment incurs a 3.4% surcharge. NB: If you are an international customer, please pay in Euros. Q. How do I find you? A. Follow the link: How to find us? Q. What size boats have you got? A. Follow the link: Our Boats Q. Do you supply bedding? A. Duvets, duvet covers, mattress covers, pillow cases, towels and tea towels are all provided as standard. Q. What do I need to bring with me? A. Your deposit if necessary and food and refreshment you think you'll need. Q. What facilities are there on the boat? A. Follow the link: Our Boats Q. What is there to do in the area? A. We have tourist information on board each boat. You can also follow these links to various tourist agencies and offices: Reading Newbury Hungerford Bath Bristol South East England West Berkshire Q. Where can I do my shopping? A. Please leave plenty of time to do your shopping before you arrive. There is a Tesco at the petrol station at the top of Burghfield Road (where you turn off the A4 to go down to the boat yard) and a larger ASDA store at the Medway Centre just past the petrol station going toward Reading, going left at the roundabout. Q. Are there plenty of pubs? A list will appear shortly. Q. What happens if I have problems during out trip? A. We are at the end of a phone at all times during the day. Normally we can answer any query or solve most 'problems' immediately. The Boat Manual provided on the boat has a list of useful contacts covering most emergency problems beyond our control. If we can't solve the issue over the phone we will attend the boat as quickly as possible, normally within the hour (depending where you are). If you experience a mechanical problem we cannot fix, we will call out River Canal Rescue. All our boats have their Gold Membership support. Q. What time do I collect and return the boat? A. Normally you collect the boat at 2.30pm and return it at 9.30am. This allows us to service the boat in time for the next booking. Q. How are the boats heated? A. Follow the link: Our Boats Q. Can I fish? A. It is your responsibility to get the correct rod licence, permit or day ticket. No live fishing bait inside the boats please. Q. Where can I moor? A. You can moor anywhere along the towpath. The only places you should not moor are near weirs and next to the hard standing at the top and bottoms of any lock or swing/lift bridge, as these are for boats using that lock or bridge. Q. Do I Need Insurance? A. Our insurance covers the narrow boat and its content and any third party claims. You are advised to get personal insurance covering yourself and your personal possessions. Your car is left in our car park at your own risk. Q. Do I need a Licence? A. All our boats are licensed to cruise on British Waterways' canals. An additional licence is required, at your own expense, if you wish to go onto the Thames. Q. Are there any Buoyancy Aids. A. We will offer and make available buoyancy aids to everyone. Q. Do I have to pay for Fuel? A. The boat is supplied fully fuelled ready for your holiday. This is included in the overall price. For longer holidays of more than a week, you are responsible for your additional fuel requirements. |
We ask all our customers to rate their overall "Canal Experience". We are very proud that in 2009, 92.6% of people have scored us at 5/5. |
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